Effective Date: April 13, 2026
1. Agreement to Terms
By accessing and using the website https://sorivocable.com/ (the “Site”) and engaging in business communications with SHAANXI SORIVO TECHNOLOGY CO., LTD. (doing business as “SORIVO”, “Company,” “we,” “us”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms apply to all visitors, users, and buyers engaging in B2B transactions.
If you do not agree to these Terms, you should discontinue use of the Site immediately.
2. Company Information
Company Name: SHAANXI SORIVO TECHNOLOGY CO., LTD.
Business Name: SORIVO
Business Nature: Industrial Cable & Component Manufacturer and Global Exporter
Email: admin@sorivocable.com
Address: Qindu District, Xianyang City, Shaanxi Province, China
3. Products and Specifications
A. Accuracy of Information
We strive to provide accurate technical data, drawings, and product descriptions on the Site. However, all information is for general reference and illustrative purposes and should not be solely relied upon for critical applications. While we endeavor to keep the Site up-to-date, we do not warrant that all content is free from errors or omissions.
B. Custom and OEM Products
For custom manufacturing, private labeling, or OEM projects, final specifications, quality tolerances, and acceptance criteria shall be confirmed in a mutually signed Proforma Invoice (PI) or Sales Contract. In the event of any conflict, the signed contract shall prevail over any content on the Site.
C. Reliance on Information
Before placing an order, you should confirm current specifications directly with our sales team. No binding obligation arises solely from information published on the Site.
4. Quotations and Pricing
A. Validity of Quotes
All price quotations are valid for 7 days from the date of issue unless an alternative validity period is expressly stated in writing on the quotation.
B. Currency and Incoterms
Prices are quoted in USD unless otherwise agreed in writing.
Unless stated otherwise in the quotation, standard pricing is based on EX-WORK (China) terms.
C. Price Revisions
We reserve the right to modify prices published on the Site without prior notice. Such changes will not affect orders already confirmed in writing.
5. Orders and Acceptance
A. B2B Order Process
Buyer submits inquiry via the Site or email to admin@sorivocable.com.
Seller issues a detailed Quotation.
Buyer issues a Purchase Order (PO) or signs the Proforma Invoice.
Seller acknowledges receipt and confirms production lead time in writing.
Binding Agreement: An order becomes a binding contract only upon Seller’s written order confirmation and receipt of the agreed deposit (if applicable).
B. Cancellation
Standard Stock Items: Orders for standard stock products may be cancelled within 48 hours of order confirmation.
Custom-Manufactured Items: Cancellation of custom or made-to-order products after production commencement is subject to a restocking, material wastage, and work-in-progress fee (typically 30% to 50% of the total order value, to be determined based on production stage).
6. Payment Terms
Payment terms are established on a per-client basis at our discretion. Typical B2B terms include:
New Customers: 30% deposit via T/T (Telegraphic Transfer), with the 70% balance paid before shipment.
Established Partners: Net payment terms subject to separate credit approval.
Payment Methods: Bank Transfer (T/T), or other methods as expressly agreed in the Proforma Invoice.
The Buyer is responsible for all bank charges and intermediary fees associated with the transfer.
7. Shipping and Delivery
A. Incoterms
All shipments shall be governed by the Incoterms (most recent edition) specified in the Proforma Invoice (e.g., EXW, FOB, CIF, DDP). Unless DDP terms are expressly agreed in writing, the Buyer is solely responsible for all import duties, taxes, customs clearance, and any other charges levied in the destination country.
B. Delivery Estimates
Lead times quoted are estimates provided in good faith. Seller shall not be liable for delays caused by raw material shortages, port congestion, shipping line schedule changes, customs inspections, or other events beyond its reasonable control.
C. Inspection and Claims
Buyer must inspect goods immediately upon receipt. Claims for shipping damage, shortages, or non-conformity must be reported in writing to admin@sorivocable.com within 7 days of delivery, accompanied by clear photographic evidence and, where applicable, a carrier inspection report. Failure to provide timely notice shall constitute acceptance of the goods.
8. Quality Assurance and Limited Warranty
A. Quality Standards
Products are manufactured to meet applicable industry specifications and standards. Compliance certifications (e.g., ISO, CE, RoHS where relevant) will be provided as specified in the contract.
B. Limited Warranty
Seller warrants that products will be free from defects in material and workmanship for a period of 12 months from the date of shipment under normal use and service conditions.
C. Sole Remedy
During the warranty period, Seller’s sole obligation shall be, at its option, to repair, replace, or issue credit for any product proven to be defective. This constitutes Buyer’s exclusive remedy for breach of warranty.
D. Exclusions
This warranty is void if the product has been:
Subjected to misuse, accident, neglect, or improper installation not in accordance with our technical guidelines;
Altered or repaired by unauthorized personnel;
Damaged due to force majeure events, normal wear and tear, or chemical/ environmental degradation beyond rated specifications.
9. Returns and Refunds
Custom Products: Orders for custom specifications, non-standard dimensions, or special formulations are non-cancellable and non-returnable once production has commenced.
Standard Products: Returns of standard catalogue items may be considered at Seller’s sole discretion. Any authorized return is subject to a restocking fee of 25% , and all return shipping, insurance, and handling costs shall be borne by Buyer. Goods must be returned in original, resalable condition.
10. Intellectual Property
All content on the Site, including but not limited to technical drawings, datasheets, product images, logos, trademarks, and written text, is the exclusive property of SHAANXI SORIVO TECHNOLOGY CO., LTD. or its licensors.
Buyer agrees not to reproduce, distribute, reverse engineer, extract, or disclose proprietary technical information, designs, or formulations to any third party without our prior written consent. Any specifications or designs provided by Buyer for custom manufacturing are warranted by Buyer not to infringe any third-party intellectual property rights, and Buyer agrees to indemnify Seller against any related claims.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SELLER’S TOTAL LIABILITY ARISING FROM OR IN CONNECTION WITH THE SALE OF PRODUCTS SHALL BE STRICTLY LIMITED TO THE PURCHASE PRICE OF THE SPECIFIC PRODUCT ORDER GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF PRODUCTION, BUSINESS INTERRUPTION, DOWNTIME COSTS, OR DAMAGE TO REPUTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Force Majeure
Seller shall not be liable for any failure to perform or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, war (declared or undeclared), terrorism, riot, government sanctions or trade embargoes, epidemics or pandemics, raw material shortages beyond normal market fluctuations, labor strikes, or transportation disruptions.
13. Governing Law and Dispute Resolution
A. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.
B. Dispute Resolution
The parties shall first attempt to resolve any dispute arising from or relating to these Terms through friendly negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Shanghai. The arbitration shall be conducted in English or Chinese, at the request of the initiating party. The arbitral award shall be final and binding upon both parties.
C. Prevailing Language
In the event of any discrepancy between different language versions of these Terms, the English version shall prevail.
14. Severability and Entire Agreement
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court or arbitral tribunal, the remaining provisions shall continue in full force and effect. These Terms, together with any signed Proforma Invoice or Sales Contract expressly referencing them, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements.
15. Contact Us
For legal inquiries or questions regarding these Terms & Conditions, please contact:
SHAANXI SORIVO TECHNOLOGY CO., LTD.
Email: admin@sorivocable.com
Address: Qindu District, Xianyang City, Shaanxi Province, China